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Microsoft has a near monopoly on many of these applications, so it's no surprise that most users will have some degree of experience with them. Pros: It's great that 365 has every application that an organization could need, from file creation programs such as word and excel, storage options like sharepoint, collaboration tools (teams) and email (outlook). No need for a dedicated IT Admin anymore.at least if you have a tech savvy person on staff and are small enough that you don't need anything too complicated. They get back to you and work with you online with desktop shares to troubleshoot your problems and show you new functionality.
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